Frequently Asked Questions


Q1.     You are Manufacturer or Trading Company?

 
 

We are Manufacturer.we have our own factory.

 

Q2.     How to ensure taht your products are produced according to my requirements?

 
 

We will provide product drawings before production,and we will start production after confirmation.

 

Q3.     Can you provide Mechanical Property Testing?

 
 

"Yes,we have professional testing equipment to ensure that our data is true and reliable.For each shipment we will issue a Quality Certificate which can be sent to you with thecontainer or in PDF."

 

Q4.     Can I customize special products?

 
 

Of course,You can send us the product drawings you want customized, and our technical staff will analyze or design according to experience and theory, and we will reply to you in time.

 

Q5.     What is the delivery time for ordering SMLS Pipes,Bars and Plates?

 
 

"First we will check the inventory,there are two cases.①Inventory On Hand, delivery time: 5-10 days;② No Inventory. We need to arrange production. Delivery time: 15-40 days.

If you want custom Forged Steel Pipe, the delivery time will be affected by the size and material.General: 20-40 days."

 

Q6.     What is the delivery time for Flanges and Fittings?

 
 

"It depends on the quantity and the size. In addition, pipe fittings will also be affected by the processing method. For the mass production of products of the same size, the delivery time is generally 20-30 days.

The delivery time of customized products is generally about 25-40 days."

 

Q7.     Can you deliver with a specific monthly or annual supply?

 
 

Yes, we can meet your specific monthly or yearly usage. After confirming the product specification, quantity, price and term, we reach an agreement.

 

Q8.     The contract has been signed for a week, but I want to modify a product. What should I do?

 
 
 

We understand whatever buyers and sellers may sometimes make small mistakes. If it hasn't been produced yet, we will revise the contract. If it has been produced, I will calculate the quantity and discuss with you to minimize the loss.

 

Q9.     Do you have Nickel 200 material?

 
 

Sure,Nickel Alloy is one of our main materials,you can find the "material list" in our navigation bar. The materials are divided into major categories. You can also find "company scope" in "about", which has a detailed breakdown of the material.

 

Q10.     What if we get the goods wrong or in poor quality?

 
 

Please rest assured that we have our own product quality control team to ensure quality,each batch of products is the "face" of our company.Our purpose is not one order, but long-time business cooperation with you.But! If you have any questions, please contact us and we will deal with it immediately!

 

Q11.     How about payment?

 
 

"Contract: 30% in advance, the balance before delivery.
Method: Generally T/T, other T/T, other ways can be negotiated."

 

Q12.     How about shipping?

 
 

"We will take photo show details when the goods ready.
Packing: Wooden case.
Method: FOB/CFR/CIF."

 

Q13.     How to contact you?

 
 

Method 1:E-Mail. Address: zhoujia@bcalloy.com.
Method 2:WeChat. You can search WeChat number 19962116358 or scan the QR code below to add. WeChat Name: Baochang Alloy-Zoe.
Method 3:WhatsApp. You can search WhatsApp number +86 19962116358 or scan the QR code below to add. WhatsApp Name: Zoe.
Method 4:Instagram. scan the QR code below to add. Instagram Nmae:alloy.zoe.
Method 5:QQ. You can search QQ number 334680651.
Method 6:Phone.Call me or text me.